FAQ

📦 ORDERS & SHIPPING

Q1. How long will it take to receive my order?
A: Delivery usually takes 5–12 business days, depending on your location and the product. We’ll share tracking details once shipped.

Q2. Do you ship all over India?
A: Yes, we deliver across all serviceable pincodes in India.


🔁 RETURNS & EXCHANGES

Q2. What is your return policy?
A: We offer a 7-day return/replacement policy on damaged or defective products. Please contact us within 48 hours of delivery.


📦 PRODUCT & PACKAGING

Q3. Are the products original and brand new?
A: Yes, all our products are 100% original and brand new, directly sourced from trusted vendors.

Q4. Will I get a bill/invoice for my order?
A: Yes, an invoice will be emailed to you and included with the delivery.

Q5. Is the packaging discreet?
A: Yes, we ensure secure and discreet packaging to protect your privacy and the product.


📞 CUSTOMER SUPPORT


Q6. How can I contact customer care?
A: You can reach us via:
     • Email: Gaureeshahelp@gmail.com
     • WhatsApp: +91-9811788792
     • Timings: Mon–Sat, 10AM to 6PM

Q7. My query isn’t listed here. What should I do?
A: Drop us a message via live chat or WhatsApp, and our team will assist you shortly.

Q8. My query isn’t listed here. What should I do?
A: Drop us a message via live chat or WhatsApp, and our team will assist you shortly.